| Type | Public |
|---|---|
| Industry | Business process outsourcing |
| Founder(s) | Jim Franke and Derek Holley |
| Headquarters | Quezon City, Manila, PH |
| Key people | John Harris (Director , President & CEO) |
| Employees | 13,400+ (2008)[1] |
| Website | [1] |
eTelecare Global Solutions, Inc (NASDAQ: ETEL) (PSE:ETEL), a provider of complex business process outsourcing (BPO) solutions.
eTelecare Global Solutions provides outsourced service through voice, email, and chat for companies in such industries such as consumer electronics, telecommunications, financial services, travel, and media. It offers customer service, technical support, sales, and market research services from contact centers in the Philippines, United States, Nicaragua, and South Africa.
Contents |
eTelecare was founded as eTelecare International in November 1999 by Jim Franke and Derek Holley, two alumni of the call center consultancy of McKinsey & Company. It prides itself as the first Filipino Call Center.
Philippine Offices
North American Offices
Latin American Offices
African Offices
eTelecare Global Solutions is a provider of business process outsourcing (BPO) services focusing on the complex, voice and non-voice based segment of customer care services. The company provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations.
eTelecare’s first call center went live with inbound telecommunications and financial services programs in September 2000.[2]
In May 0f 2004, Phase 2 Solutions was acquired by eTelecare International. Phase 2 Solutions was the 8th largest independent wireless reseller in the US.
By February 2005, eTelecare International became known as eTelecare Global Solutions.
In December 2008, Ayala Corporation and Providence Equity Partners acquired all of the outstanding shares of eTelecare in the Philippines and all of the outstanding eTelecare American Depositary Shares in the United States
By October 2009, Stream Global Services has acquired EGS Corp., the indirect parent company of eTelecare Global Solutions in a stock-for-stock exchange.[3] eTelecare Global Solutions is now known as Stream Global Services.